Return Policy
🔄 Returns & Refunds Policy
Your satisfaction is our priority.
At Africa4Me, we want you to feel confident and delighted with every purchase. If something isn’t quite right, we’re here to help. Please review our return and refund process below.
💬 Need a Refund? We’re Here to Help
You may request a refund within 30 days of delivery or from the latest estimated delivery date.
To request a return or refund:
- Go to your Order Details page.
- Click “REQUEST REFUND” once your order status is marked as “Received.”
- Complete the form with the required information.
- Our team will review and respond to your request within 2 business days.
📦 Return Eligibility Guidelines
We’re happy to process your return as long as:
- The request is made within 30 days of delivery or expected delivery.
- You submit a valid reason and supporting details (e.g., photo, tracking info).
- You’ve received the correct return address from our support team before sending anything back.
- You can provide a valid tracking number for returned items.
❌ Refund Requests May Be Denied If:
- It’s been more than 30 days since the order was delivered.
- Items were returned without prior approval or without our return address.
- A valid tracking number is not provided.
🚫 Order Cancellations
- You may cancel items before they are shipped by visiting your Order History section.
- Once an order is shipped, cancellation is no longer possible. We apologize for the inconvenience.
💳 How Will I Receive My Refund?
- Refunds will be issued to the original payment method used at checkout.
- Once processed, you should see the credit within 14 business days, depending on your payment provider.
- If your refund does not appear, we recommend contacting your bank or payment provider for assistance.
📧 Questions? We're Always Here!
Email us at sales@africa4me.net — we’re happy to assist you with any concern or request.
Thank you for shopping with Africa4Me — celebrating culture, craftsmanship, and customer care.
